Eureka Forbes — Delinquency in service for water filter despite existing service contract

Address:

Mumbai

Existing service contract valid till 2025 was paid for yet no service technician attended to priority 1 complaint (water filter not working at all) raised on June 13 and visible in the Eureka Forbes portal. Escalation was raised (email is available) yet still no technician came in. I was left with no other alternative but to enrol a fresh service partner on a 1 year contract. Eureka Forbes should therefore either reimburse this payment or extend my contract by 1 year