| Address: | P263/1 Bamraulli Air Force Allahbad 211012 |
I would
I would like to state some facts for us to understand my case
1. I first raised a service request on 23 dec 23
2. Since I did not get any response other than a call inquiring about the issue, I rescheduled it on 09 the jan 24
3. This time I did not get the courtesy call also and I had to speak to customer care executive who rescheduled it to 19 jan 24.
4. This time to my utter surprise I got a message from eureka Forbes that I denied service .
5. During the feedback survey I narrated the incident to your customer care executive and he raised a complaint and I received a confirmation.
6. To my amusement this time too without my knowledge, service request was cancelled stating that I denied service .
7. Now earlier I was unaware but on enquiring
enquiring from your customer care I came to know that my AMC expired on 02 jan 24.
8. As narrated above you can understand my request for service was first loved when equipment was under AMC and I should not be paying any service charge.
9. During one of the calls in jan( as per point 2) the service executive asked me about it and I told him that since my request was during the AMC I won’t pay him .
10 . Since then it's been almost 45 days and I am being denied service and your service executive and agency is violating consumer rights .
11. It’s requested to write me back and tell me why I should not take your company to consumer court .
12. I am running short of patience . I can manage my needs from other sources when due lack of time I could not pursue this case, it doesn’t mean eureka Forbes won’t fulfil its duty towards its customer .
13. I am requesting for the last time to resolve my issue by this week
Even after my mail to their executive all I have got till now is two reference numbers and no executive visit
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