Eureka Forbes — Deficiency in service within warranty period | |||||
November 2015 i purchased a aquaguard xpert. On 12th october 2016 i requested for candle replacement of the filter. Mr rohan pawar from eureka forbes, visited us on 14th october 2016, he replaced the candles and charged rs. 3600 for the same. After the replacement the filter started leaking. I logged a complain and the same person visited us on 16th october, 2016, for the redressal of the complain. He came twice on 16th october 2016 but could not correct the issue. I again logged complain with eureka forbes but no one came to attend the issue. Our last request no is [protected], customer id is [protected] Finally we got is corrected on 23rd october 2016 by another local technician, the replacement done by mr rohan pawar was not propper. Due to which water entered the circuit, display of the filter was not coming, water leakage was there. One valve had to be replaced. For all this i had to pay rs. 2000 to the local techniocian. I had to bear all this due to mr. Rohan pawar/eureka forbes. Till today nobody has visited us from eureka forbes Was this information helpful? | |||||
|
Eureka Forbes customer support has been notified about the posted complaint. Oct 19, 2016 Gangadhar369*'s response I had made an online purchase of Wet and Dry Vaccum cleaner. There was delay in delivery. No executive had come for demo. At the time of purchase, they assured a wrist watch as gift, which is not sent. Overall my experience with after sale of Eureka Forbes is the worst. I suggest those who are planning to make any purchases of Eureka Forbes products to think twice before deciding to buy any product.
Oct 19, 2016 Gangadhar369*'s response Inspite of repeated emails to take back the product and refund my money, company resoponded a few emails and now they are are not acknowledging / responding to my request.
| |||||
 2 Comments | |||||
Comments
I had made an online purchase. As I wanted to return the product sent many requests to take back the product. No action is forthcoming
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7762
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Apologies for the inconvenience. Our team will soon contact you and provide necessary assistance.
At Your Service,
Reliance Digital