[Resolved]  Eureka Forbes — dr. aquaguard classic+ — not a good product

Address:

44 p m swamy colony cross-5, 641027

Good day!
Almost a month no response/reply from your team.
Couple of weeks before mr. Thirumurugan called and informed
Will clear the issue that evening… gosh! Till today no sign of your engg.

For past 3 days, i’m trying to reach him where-as his no is not reachable.

Totally the instrument is not in use for past 3 months.!

Regards
Hensley ralph nicholas

From: [protected]@grs [mailto:[protected]@grsystems.co.in]
Sent: 14 may 2019 09:16
To: 'harijai. [protected]@eurekaforbs.com'; 'harijai. [protected]@eurekaforbes.com'
Subject: fse feedback/suggestion: in detail.

Service report detail:
Fsr#: 3517 /[protected]
Fse name: s prabhlu
Centrecode: chn 028
Service request#: 58453590

Purchase detail:
Invoice#: [protected] / 29.10.18
Product: dr. Aquaguard classic+
Customer code: [protected]
Sales person name: mr. Manikandan v

Complaint:
1. Service person reported to replace the filter on cost basis – in the last week of apr’19.

2. We reported to the service manager, that the product is only 5 months old then why we need to pay for the filter, also its
Under warranty.

3. Service manager, stated that the life of the filter is expired and we need to pay for the filter.

4. We highlighted that the earlier product which was in use, is still working and the sales person who visited was aware of our
Product and its history from the date of installation with amc, why he recommended classic+ and also has not given any details
Of the non replacement accessories of the product within the warranty period.

Action from eureka forbes
5. Manager reported he will visit our premised and check the flow / silt etc….

6. After many follow-up, only your service engg. Visited and checked the installation specs and found correct.

7. Manager reported will report to ho and our person from ho will visit our home on[protected].

8. After many follow-up yesterday,[protected] your engg. Visited the premised and detailed that due to silt (Dust), the life of
Filter is gone and needs replacement.

Feedback:
1. From the day of implementation of the new product, every month we are forced to call your engg. “report: water flow is very slow”
 he cleans the filter and fix it back and regains the flow.
(Ref. Our service details).

2. Our earlier product was perfect and still running (Verify our amc details).

3. Just for sake of sale, why this product has to be forced to the customer, without proper information.

4. Note: we don’t switch on the device when we need water, our practice, every day morning we take a pot of water and store it.
Which is sufficient for our daily use.

Suggestion:
5. We are totally not happy
 with the product.
 the method of sales done by your sales person (Recommendation to go for the new product).

Hence we request to take back the product (Or) replace the filter foc.