Your invoice No.[protected] dated 09.11.20
Sales order No.[protected] / 09.11.20 & Delivery No.33017551
I bought a new Aguaguard Classic Plus Water Purifier on 9th November, 2020 after making payment online. Although I received the product the very next day by courier it took more than 10 days for installation.
After installation your technician found water was not flowing and he ascribed that to a defective coil. He said he would ensure that the coil is replaced in a day or two. Another technician by name Aditya came and discovered that it was not the coil but the valve that was defective.
He said he would arrange to send a mail to your office, request for a new valve and then replace the defective valve with a new one no sooner that it is received.
It is now more than ten days since that happened and whenever I call Aditya, he tells me that the mail has been sent but he has not received the new valve till date. It is thoroughly disappointing and shocking to find a company like yours which claims to have a super efficient customer service system can be so indifferent and insensitive to customer needs .
I would request you to ensure that the job gets done within twenty four hours of receipt of this mail and also give me a discount of Rs.1500/= as compensation for not being able to use your new product for about 3 weeks after purchase.
I hope you will treat this as most urgent and take immediate action failing which I would be forced to lodge a complaint in the consumer forum and escalate it to a higher level.
Yours Sincerely,
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