[Resolved]  Eureka Forbes — dr. aquaguard classic+ water purifier - not working - reg

Address:

641005

I have purchased product namely dr. Aquagurad classic+ from your direct company through your sales executive during may 2018. One of your technicians has attended against service request no [protected] on 26 march 2019 and he said as follows: why you had selected this model and also he said that the product is only suitable for upstairs and not for ground floor? He also comments that purchase transaction of the above product from local market.
My issues:-
Why your sales person has supplied the unsuitable product at the time of sales? I belief that your company is focusing only sales and not for customer service and satisfactions. Since it is under warranty period, please sort out the issue with free of cost. It is my duty to inform you that your technician behaviour is very worst. Please arrange to attend the senior person to sort out my issue. I strongly believe that your technician has spoiled your company name. The same has been already informed to your customer care team. I hope you will solve this issue otherwise i am forcing to contact the ombudsman for a further solution.
Conclusion:
I have not yet any solution from the company. Company is waste my hard earned money by way of sale of their product.