[Resolved] Eureka Forbes — Dr. Aquaguard faulty device

Jayashri Kashyap

from Bengaluru, Karnataka

Address:

560085

Hi, I purchased the Dr. Aquaguard from eureka last September. From the time of purchase the unit has some or the other problem. It leaks all the time and they don't even bother. I am asking for a replacement to which they just give hypothetical reasons and try to wash their hands off. Is this the kind of service to be given. They have stupid policies and warranty terms. Hardware is not covered but only service. Only 30 days replacement policy. The unit we purchased has problems in the second month of installation and they are denying replacement. The sales person does not even pick call. I will never recommend this product to anybody.

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Oct 24, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Eureka Forbes Customer Care's response Hi Jayashri,

We understand your concern and our keen to assist you. Please share with us your contact details/ customer ID and our team will contact you at the earliest.

Regards,
Eureka Forbes Team

Verified Support

Sep 13, 2016

Eureka Forbes Customer Care's response Hi Jayashri,

We are awaiting your details. Please share the same so that we may look into your concern at the earliest.

Regards,
Eureka Forbes Team