[Resolved]  Eureka Forbes — dr. aquaguard geneus +

Address:560016
Website:EurakaForbes.com

I am now sick and tired of escalating this issue to eurakaforbes senseless people... Next time i see any people canvassing from this company will get belted from me for sure...
Problem:
My water purifier that was sold to me stating that it's their best of the line models dr. Aquaguard geneus+ never been able to dispense water to its expected quality and they got me to renew my amc for the second time as well by giving us some stupid explanation, sadly everyone who came in accepts that our escalation is valid but never been able to fix this for us.
Now it stopped working completely and we switched back to bottled water again. They customer care number is most frustrating it rarely connect and when it finally connects they disconnect the calls... Trust me i showed this in front of one of their sales reps who came home once and he had no answer for this... Stupid guys!!!
All of them who visited to resolve the issue cooked up some story and got away... Please never believe or buy any product from this brand, if it works it's good for you but if doesn't then you have a one hell of a journey trying to reach no where...
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Sep 25, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2017
Eureka Forbes Customer Care's response
Dear Manjunath,

I totally understand your concern. Please extend your cooperation by sharing your registered contact number or customer ID here. I assure you that I'll have this looked into on priority.

Regards,
Anita
Verified Support
Oct 31, 2017
Eureka Forbes Customer Care's response
Dear Manjunath,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Anita
Complaint comments 

Comments

Revival RO contract receipt no.[protected] period 16.02.16 to 15.02.18. during first 2 service (1 year) no replacement of enhancement kit, candles done. After 18 months in 3rd service 15.08.17 it is replaced. Is this kind of service by Eurekaforbes??? Now please extend 6 month contract period so that next replacement to be done as per contract.
Eureka Forbes Customer Care's response, Aug 21, 2017
Verified Support
Dear Sandeep,

I will surely look into your concern. Please share your registered contact number or customer ID here & I'll have my team assist you accordingly.

Regards,
Priya
Eureka Forbes Customer Care's response, Oct 31, 2017
Verified Support
Dear Sandeep,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya

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