[Resolved] Eureka Forbes — Dr. Aquaguard Magna - RO+UV

Bathala Prathap

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400013
Website:	www.eurekaforbes.com/media/escalate

I have been writing escalations to Eureka Forbes for the last 6 months with absolutely no response from their end. The machine is lying ideal/un-used in my house since Sep 2016. Several complaints raised thru CC, Online Portal, Written Statement thru courier etc. but with no avail. I want EF to provide me a solution for the issue to save my investment of about Rs. 17, 000/-.

Note: The machine was bought in April 2016 and in 6 months I had to call them for more than 5 times to fix the issues faced. After a while the system stopped working and they said the filter need to be changed costing Rs. 3, 400/-.

Complaint References:
[protected]
[protected]

Thanks,

Prathap Bathala
Cell: [protected]

Was this information helpful?

No (0)

Yes (0)

Mar 16, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2017

Eureka Forbes Customer Care's response Dear Prathap,

I have made a note of your issue and have forwarded the same to my team at Chennai. Be assured they will soon connect with you to get this rectified.

Regards,
Priya

Verified Support

Feb 13, 2017

Eureka Forbes Customer Care's response Dear Prathap,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya