[Resolved]  Eureka Forbes — dr aquaguard not working and no support from after sales

Address:

603103

I am the poor chap who believed in tall promises of aquaguard and purchased dr aquaguard geneus + model few months back in pune. As i was going to be shifted to chennai, i asked about the capability of this model to purify the chennai water.

The aquaguard team in pune confirmed that the geneus + model is best suited and i should go for it. Accordingly, i purchased the model.

After initial issues (First piece was defective and which was replaced by another piece) it worked for a month in pune and then when it got shifted in chennai my problems restarted.

First the inordinate delay by your chennai service team ensured that i have to depend on mineral water for 42 days before the water purifier was fitted in my chennai home. But within a month the problems resurfaced and now the purifier has stopped working. I have raised the request on wednesday 28th august and it was confirmed that someone will visit within 4 hours. However no one has turned up even after 40 hours. Everyday when we follow up the standard reply comes from your call agent - within 4 hours someone will visit but seems that aquaguard's clock is very different.

So kindly let us know for how many days or months we have to wait. Tell us exact days and honour that committment so that we won't bother you again.

Besides, in case your purifier is incapable for chennai water, please do let us know we will replace it with ro smith purifier. But don't give false promises

I hope atleast now i will get some prompt response and solution from aquaguard team

Regards
Sr [protected]