[Resolved]  Eureka Forbes — dr aquaguard nrich ro+ uv+ mtds water purifier

Address:

35/101,Mantri Residency,Bannerghatta Road, 560076

My service request number was [protected] initially and then changed to [protected] on 23rd.
The push pedal of the tap of my water purifier was broken since 20th august. 21st morning was the first time when i registered a complaint by calling their customer care number [protected]. After that, since yesterday i called more than 10 times on the same number, emailed deepa. [protected]@eurekaforbes.co.in but no still attended my service request.

Every time i called their customer care, i got exactly the same scripted response but no one bothers to escalate or sort out my problem proactively.
On 22nd i got an sms that a technician (Umesh r [protected]) has been assigned who never responded to my calls.

Whenever i gave poor feedback after talking to the customercare representatives, i got a call from another customer care representative asking for the reason for my dissatisfaction. I tried explaining my problem there also but they also seem to have scripted response without any intention of solving my problem.

I told them repeatedly that i am not able to use my purifier and i have no other alternative source of drinking water in my house. Everyday i had to borrow water from my neighbours or buy bottled water.

Not only this, in total i have spent at least 2 hours talking to their customer care without any result.

Even if i told them about going to consumer forum, nothing changed so far.

Eureka forbes has outsourced their product servicing part to 3rd part agencies.in my case the agency involved is [protected]@eurosmile.in. These agencies are absolutely inefficient and doesn't seem to have any sense o[censored]rgency or least bother about customer satisfaction.

I am absolutely frustrated and clueless now and don't know when my complaint will be serviced.

Please help me to sort out this issue by taking this matter to the concerned authority.