[Resolved]  Eureka Forbes — dr. aquaguard nritch

Address:East Singhbhum, Jharkhand, 831013

We have purchased a aquaguard water filter from eureka forbes vide my customer code no :[protected] on 20.06.19. But the filter is not working from the very first day. Though a complain has been lodged to the company but unfortunately nobody attend so far. Even now we are in doubt whether this water filter which is recommend by their representative is at all suitable for this water (Tds :336) or not. Immediately strong action to be taken either to rectify the filter or change the same which will workable for this water.
Thanks
B. Chatterjee
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Aug 5, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2019
Eureka Forbes Customer Care's response
Dear Customer,

Your contact information has been shared with my team in Jamshedpur. They will get in touch with you at the earliest to assist you further.

Regards,
Priya
Verified Support
Jul 05, 2019
Eureka Forbes Customer Care's response
Dear Customer,

Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Priya
Complaint comments 

Comments

Plumber has not fitted aquaguard properly. Due to this, Water leakage happening from Wall. After raising Service Request, No Proper service has been provided till yet..

Every time call comes from mumbai. but nobody has come till now.

Ticket no [protected]
Eureka Forbes Customer Care's response, Jul 4, 2019
Verified Support
Dear Nilesh,

I have shared your details with my team in Wagholi. They will soon get in touch with you. Request your patience.

Regards,
Anita
Eureka Forbes Customer Care's response, Jul 18, 2019
Verified Support
Dear Nilesh,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita

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