[Resolved] Eureka Forbes — Duping of the customer with 1000Rs on the product

Gunjan Dave

from Gurgaon, Haryana

Address:

Pune, Maharashtra, 411017

I purchased eureka forbes water purifier Magna Hd RO in October 2016. We were asked to pay Rs 18490 for the product by sales person Mr Bhimsen Sirsat. However when the product was delivered, it had a price tag of Rs 17490. Upon contacting sales person said we would get Rs 1000 credited back to the card.
We have been chasing for the same with customer care, sales person as well as area manager. However we have still not received refund, only false assurance.
Hence thought of raising complaint here, if anything can be done.

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Mar 6, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2017

Eureka Forbes Customer Care's response Dear Gunjan, I understand I have answered your concern on Twitter and shall take it forward from there.

Regards,
Shiraz

Verified Support

Feb 02, 2017

Eureka Forbes Customer Care's response Dear Gunjan,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Shiraz