[Resolved] Eureka Forbes — End of life product sold to me - aquasure | |||||
12 1 2017, purchased Aquasure W-purifier Prime UV + UF 23 1 2017, late Installation done by technician 17 2 2017, Complaint request no. [protected] for water not getting purified nor entering the purifier inspite of enough pressure maintained. Unable to use the product for purification due to faulty product since day 1. 13 4 2017, Complaint request no. is [protected] 14 4 2017, [protected] has been allocated to technician Mr. VISHAL KANOJIYA ([protected]) *Complaint not attended for 3-4 days and then transferred to other technician 17 4 2017, [protected] has been allocated to technician Mr. VISHAL KANOJIYA [protected] has been allocated to technician Mr. ASLAM LALE PATEL ([protected]) 20 4 17, [protected] has been allocated to technician Mr. ASLAM LALE PATEL He changed the PCB after 2 days and then product shows END OF LIFE indicator. [protected] Since day 1 we are unable to use the functional purifier at all, also the device shows END OF LIFE indication as on dated 20th April 2017 (even after repairs done thrice within 2 months of purchase) Firstly, this indicate that purifier sold to us is already defective internally, We don't wish to repeatedly wait for your delayed services and pathetic repair. No more interested in using your product. Appreciate if you can take back your product and refund our money paid to you immediately. Never expected such troubles within 3months o[censored]sage of product with Eureka Forbes (a company with such a high reputation) We do not have purified drinking water because of your faulty product line since 3 months. Kindly consider this as urgent and resolve without troubling us further. Regards, S Bhanushali Mumbai Was this information helpful? | |||||
Jun 3, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Apr 23, 2017 Eureka Forbes Customer Care's response Dear Sagar, I am concerned to hear this and have forwarded your details to my team at Ghatkopar. They'll surely connect with you for further assistance. Regards, Anita | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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