[Resolved]  Eureka Forbes — Eureka forbes aquasure water purifier bo

Address:	680121
Website:	www.consumercomplaints.in

I purchased a eureka forbes aqua sure water purifier from vellanikaran agencies, irinjalakuda, kerala in october, 2015. I requested for routine servicing of the appliance for the first time through the same dealer in december 2016. A eureka forbes employee ditto, came on 21 dec, to service it. He was very rash in his handling of the appliance. Even before he left the appliance started leaking. He somehow stopped the leakage and left leaving his personal cell number with us. He also suggested taking an amc policy for rs2400 per year which he said would cover for all problems. He asked us to pay rs400 for the service. He did not clean up the mess he caused. I used the appliance on the 22 dec and it started leaking again whereby i called ditto. He said he would come only on the 27 dec. On the 23dec another eureka forbes employee, sudhish came to fix the problem. He said the problem was sorted and left leaving his cell number. The appliance started leaking again and sudhish came back on being called. He said there was a problem with the cut off device and that i just need to pay rs500 for replacing it. I refused because this problem occured only after the eureka forbes employee ditto tampered with it.
The conclusion i can reach is that a eureka forbes employee caused the damage to the appliance which was not there before the service. This problem surfaced only after the service and the eureka forbes employee, ditto is responsible and thereby eureka forbes is liable. What i think is that this is a ploy by eureka forbes to compel me to take up the insurance (Amc) policy. It is your responsibility to sort out this damage to the aqua sure water purifier that i bought and requested for service in utmost good faith