Eureka Forbes — eureka forbes aquasure water purifier

Address:Thane, Maharashtra, 421201

Product name.
Eureka forbes aquasure water purifier.

Above product was po purchased through amazon and was delivered on 06.05.2019 but was not install till 17.05.2019. On 17th person was came for installation and he confirmed that this machine cannot install at our place.
I tried to register request for return the product with amazon but they said as return window was closed on 16th may. Hence unable for return or exchange the product i need to contact the eureka forbes team.

I sent an email for the same to eureka forbes team still regularly sending an e-mail as reminder but not yet get proper reply.
Product is not yet used it's lying in our storeroom,

Request to you all kindly shoartedout the issue soonest and replace the product or refund the money.

Thanks and best regards,
Jatin mota
Was this information helpful?
No (0)
Yes (0)
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2019
Eureka Forbes Customer Care's response
Dear Jatin,

I do understand that you're disappointed because of the delay and want to make things right for you. Kindly share your registered contact number/customer ID. I will have my installation team get in touch with you at the earliest.

Regards,
Anita
Verified Support
Sep 23, 2019
Eureka Forbes Customer Care's response
Dear Jatin,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita
Sep 27, 2019
Updated by Jatin Mota
Email id
[protected]@live.com
Contact No
[protected]
Oct 01, 2019
Updated by Jatin Mota
I m still waiting for the solution.
Not getting any reply...
Oct 21, 2019
Updated by Jatin Mota
Eureka fobes team is not ready to reply !!
This is the after sale service of Eureka Fobes ?
Need to take legal action and I have all the conversation I sent by mail as well as the recorded calls of eureka Forbes team.
Consumer Court is the option available for me to solve the issue...
Oct 25, 2019
Updated by Jatin Mota
Not get any update
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7768
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information