[Resolved] Eureka Forbes — eureka forbes aquasure xpert - unsatisfied servicing | |||
Date of the incident : 15th july 2017 Mob: [protected] Address block - rq, flat : 1408, my home jewel apartments, madinaguda, hyd - 500049 This is complaint during the service that was done for our eureka forbes aquasure xpert 8 l ro + uv +uf water purifier (White). The executive who came did not do any proper cleaning, even after i asked him to. You can see the photos i took of the top area where water fills after he left. He told me it was yellow & if tablet is put it would be fine. Eventually i had to completely remove the water & clean for myself. When i asked him for tablets he gave me just 2 (The last service executive who came did not give me anything saying he didnt have it). Even back of aquasure was left messy. He was in such a hurry to leave. Thanks, Ashwin Was this information helpful? | |||
Aug 29, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jul 19, 2017 Eureka Forbes Customer Care's response Dear Ashwin, I have escalated your concern to my team at Hyderabad. They'll connect with you at the earliest to address the same. Regards, Priya Verified Support Jul 22, 2017 Eureka Forbes Customer Care's response Dear Ashwin, Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance. Regards, Priya | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Mahesh and Jagdeesh came to my home today and they rechecked the unit and cleaned it thoroughly.
This is wonderful follow-up for the mistake the previous engineers work. Well appreciated.
Thanks,
Ashwin
I am glad to hear that your issue has been resolved. Do get back to me in case you need any further assistance.
Regards,
Priya