Eureka Forbes — Eureka forbes customer care telling lies and not sending representative to fix | |||||
Request No. 85190068 dated[protected] and my subsequent followups on dated 12th, 18th, 20th, 22nd, 23rd, 25th On 12th Jan a represent came under annual maintenance contract, post that my AQUASURE RO+UV stopped working and still unserviceable. Lastly a technician came on[protected] with a PCB to replace old PCB. After installing PCB, the water filter is still not working. Then he told, this PCB is not suitable for this AQUASURE and need exact PCB which is not available with them. On 23rd I again contacted customer care and they promised by 23rd evening someone will visit my home, but no one turned up. Till date, my AQUASURE lying unserviceable and I am buying bottle water from the market and spending lot of money. Over call If I'm requesting them to connect to Customer Care Executive Ms. Anu Kotian or ead of Customer Care, Ms. Vinath Hegde to escalate it further, they are not ready to do. Looks like now I ended up in no man's land. Thanks, Atanu Dutta / Arun Kumar Dutta 23, 4th Cross, Laxmi Layout, Munnekolala PO : Marathahalli, Bangalore 560037 atanu.[protected]@gmail.com Was this information helpful? | |||||
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Eureka Forbes customer support has been notified about the posted complaint. | |||||
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Hi Atanu,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team.
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team