Eureka Forbes — eureka forbes genius water stops working every 3 months, even after multiple escalations the technician is not visiting to repair it

Address:

Hyderabad

I am from hyderabad, my aquaguard genius water purifier stops working every 3 months, after every 3 months the technician needs to visit and repair it for it to work for another 3 months.

The problem now is no one knows when the technician will come after giving a complaint, last time when a gave a compliant the technician came after 40 days, i waited for 4 weeks got fed up and got my water purifier repaired by a technician from urban clap by paying him 800 rupees.

If we call the customer care and ask them when the technician will come they say that they cannot tell when the technician will come as that is backend team job and no one knows when the technician will come and you need to keep on waiting, it may even take weeks and months some times.

They only time they come on time is only when there is some service that is going to generate them revenue like filters change. If it’s a free service then gone case they don’t care, they come when they want and there is no other option for us except waiting for weeks and months till the technician comes or get it repaired by a outside technician by paying them extra money.

The other thing is when i asked the customer care representative more questions on this kind of pathetic service and they don’t have an answer they put my call on hold until i get fed up and disconnect the call.