[Resolved]  Eureka Forbes — eureka forbes ro system 'failure' and repair fraud

Greetings! I would like bring to your notice how an employee on servicing duty for RO products from Eureka Forbes has troubled us with his behavior and despite repeated complaints on phone and lengthy conversations with one Mr Prakash whose phone number is [protected]. Mr Vikas promised us yesterday that he will keep us informed about the status quo of our complaint and look into getting our RO repaired.
However he has failed to keep us informed us and does not pick his phone up. Our RO is not in order since more than a week. Though, Mr Vikas has told me that he has taken my complaint against a Eureka Forbes employee whose name is Hritik and forwarded it to his seniors.

However since we have not received any message so far from the company, I wish to bring the following to your notice (all these details have been narrated to My Vikas, who says that he has been pulling up Hritik for his actions):

We live in Chankaya Puri Ministry of External Affairs Residential complex in
Our RO system is registered under the telephones numbers: the names Ajaneesh Kumar; Bobby Luthra Sinha
Our RO had begun giving a problem since May beginning this year, 2019: There was a beep coming on the screen which flashed a message:'Please change to Band D/E' .and 'Change the filter'
Upon my complaint to the Company wrt the non-functionality of the RO, I apprised the message being flashed on the product screen to the visiting Eureka Forbes RO mechanic, Mr. Hritik, (ph: [protected])
Instead of paying attention both the messages being flashed on the product screen, ie. changing the "band settings", he focused only on the other: Mr, Hritik told me to replace the entire filter set. Not only this, another person who accompanied Hritik to my residence, already and said that Eureka Forbes had sent him for looking at our complaint already bought with him the filter set and both Hritik and this person asked me to buy it at 4000INR. I asked them if the company would give me a voucher of purchase and guarantee and they said no such thing would be given as we had already registered our complaint regarding change of filter
Not only did Hritik and the person who came with him say that no voucher will be provided for my purchase if I do so yet it is mandatory that I buy through them and only that product which they had got along; they also refused to provide me company's official rate list of the product saying that they do not keep these as Eureka Forbes gives no ID or rate list to its service guys.
However I found that very strange. So in front of them, I checked the original product online and found that on a 40% discount the product would be delivered for me online. When I showed this on my computer to both Hritik and his accomplice, who was not telling us his name, but calling 'Hritik' as his 'Ustaad'...both of them changed their tune. They said I could buy this online and its fine and Hritik will come next time and the charge of the service to install the cartridges of the filter would be 200 INR/-.: That the Eureka Forbes advised him to return for installing our filter once we had purchased our own. This conversation with someone on his phone he had in my house making me believe that its a Eureka Forbes official who is directing him to do the job in 200 once its done.
I decided to order it online, and got the original parts for the RO at 2300 INR ! Hritik, as in good faith I had been led to believe, was contacted by me and he said that he would be coming to change the filter.
However despite my requests to come by in the morning before I leave for office, Hritik did not turn up and chose to sent in his 'accomplice' in my absence when only my children were at home.
As it happened, this accomplice changed the filter, charged my children INR 200 and left off without leaving any phone number or his name behind: I found that almost a criminal act which was not just a huge breach of security but tantamount to a huge breach of trust between me as the client and Eureka Forbes as company: How can they send people to us with no IDs or traceable phone number or even those who do not reveal their name?
Also, My Vikas told me that there is a delay in servicing our RO system because Mr Hritik has to leave for Patna and Eureka Forbes only relies on Hritik and so in his absence no one exists to service our residential areas in Chanakya Puri: Is that how Eureka Forbes functions????
Hritik is the man on whom th e needle of suspicion lies/ As i figured this out in hind sight. : Hritik has been forcingme into signing a rs.9000/- contract with Eureka Forbes, despite my repeated telling him that we did not know how long we would be staying in Delhi, or India for that matter. Even if we stay here, we will shif to an area where RO is not needed. So while I need regular service and will pay for it, I explained hiim many times, I do not need the contract and gave my valid reasons:
However I have to assume that either Hritik is breaking the communictaion bond between me as the client and the company as the provider of the service or the company is involved along with him in order to dupe me/clients and residents here in this MEA complex?
whatever it is I need an answer: Also please do not send Hritik to this complex any more. I am sure he is making use of the fact that he has been coming here since a long time, so knows the guards and gets himself and his accomplices in and plays his games: Kindly change the emplyee on record to visit this area
If that does not happen, I will be forced to write to the Security Establishment of the ministry and official stop the entry of this highly dangerous and risky man called Hritik.
The man that Hritik sent for repairs messed up the job: The next day both of them came to my house and told me that now I need to order an entire 'switch system' as the switch inside the system was not working! I found that highly suspicious and asked Hritik's accomplice to give me his name and details : Hritik told him and told me that he could not give his name and ID to me as its agaist company policy.
Only when I threatened the cheating duo that all our interactions are now on CCTV and that I can retrieves this footage and turn both of them to the Police did Hritik give me his accomplice's number and name. He is called Mithilesh (Phone number [protected] ) .: I found out from the security manager of the complex that both these people had signed in the register (as without that they cannot come in) but said that residents of B 26 (which is us) had called them. This is a complete lie. I or my children do not know who is the other staff who comes along with all spare parts in his bag with Hritik?
Please note: It was only after I told Hritik that I could have the CCTV footage taken out of this man, who was not a Eureka Forbes employ or registered to work at the complex, entering with Hritik and without permission, he agreed to tell me his name and number, which I am writing here: Mithlesh, [protected]. There are security cameras installed around the complex, and if need be the footage can still be taken out.
Please remember: I am requesting you to look into this matter seriously.
Please note: Hritik should be no longer be coming to this complex. He is a dangerous man.
Please trace who Mithilesh is?
Lastly, please do get the my RO system repaired urgently. Our residential area has saline water so its impossible to survive here without an RO in place
Also, I do not want a service contract with you for the time being as I am unsure where we will go or stay or not.
People as Hritik should not be forcing us to sign expensive contracts. Rather I want to avail of regular service and pay . Do make sure that people with traceable IDs and printed rate lists are send here. No un authorised products should be sold through the service guys.
After much follow up and delay of repairing my RO system, today that is June 11, 2019 an RO technician named Brij Kishore (Tel: [protected]) was sent to my house. So now we were told by this RO person from Eureka Forbes that he has no idea why the earlier batch of Eureka Forbes employees who visited our house replaced our filters set as the problem was in the motor, as per Brij Kishore's version. Since the guy landed in my house and replaced the RO parts when I was in office, he asked my children to pay an amount of Rs 5600 (INR) . The payment will be done by me tomorrow however I need to understand why I was forced rather duped into replacing my filter set when the problem was not with the filter. Now I need to cough up another 5600INR and Rs 400 more as service charges?
I would like an immediate follow up to my mail. I am willing to take this fight for justice to the next level if need be. If possible do ring me up. The issue is this: I have been receiving calls from all junior employees from customer care who insist that they are the only ones who can talk as the seniors have all gone on a vacation? Isn't this preposterous? Does it not indicate a foul play?

Thanks
Luthra Sinha