[Resolved]  Eureka Forbes — Eureka forbes service - no response for 45 days

Address:800023
Website:www.eurekaforbes.com

I have been using aquaguard product for more than 10 years now and opt for extended warranty services everytime. This time when some problem happened even after repeated complaints and calls noone is coming for servicing. The customer care person on the call will register the complaint and say that in 2 days engineer will come to check and resolve but its been more than 45 days and nobody has visited for checking.
1) complaint no-[protected] dt-13/04/17
2) complaint no-[protected] dt-28/04/17
3) complaint no-[protected] dt-04/05/17
4) complaint no-[protected] dt-23/05/17
Customer id-[protected]

This is really pathetic and poor responsiveness and service quality from eureka forbes which brags itself to be one of the top brands in india. Please have a look into this and help it to get resolved.
Was this information helpful?
No (0)
Yes (0)
Jul 3, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 31, 2017
Eureka Forbes Customer Care's response
Dear Shishir,

I have shared your concern with my team at Patna. They will connect with you soon to service your product.

Regards,
Anita
Verified Support
Jun 02, 2017
Eureka Forbes Customer Care's response
Dear Shishir,

I understand that my team has resolved your issue. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7768
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information