Eureka Forbes — Eureka forbes--- Service not providing

Dear Team, I bought new Eureka forbes- I Shakti1500 Litres, in Nov 2014 from kings electronics in kamothe Navimumbai. were it stopped working after a month, which I notified to the custome care. They used to provide the complaints number, however no actions are taken. Now from last one month I got number of complaints from customer care, and they were saying i'll be charged 100 Rs as a visiting charges, which I was ok with that. Then I got a call from one of the guy Mr Gupta ( [protected] ) which he came twice at my home, he answered their is nothing issue with the cartride, he needs to just clean it, so he will come next day. Now, wenever I am calling him he is giving me the date, and asking he will charge me 200 Rs, visiting charges, but he is not present, wenever he is promising me to come. Below are the complaints number raised by Eureka forbes:- [protected] raised on 12th may [protected] follow up activity no raised on 18th may. IS IT KIND OF SERVICE FROM SUCH A BRANDED NAME. I just want my problem to be resolved, if nothing action will be taken, then I'll lodge a police complaint against the company and the person Mr Gupta who always promise to come, but even he dont bother to inform me, what is the reason that he is not able to come. Regards, Ajay Kushwaha [protected]@gmail.com [protected]