I am not sure if anyone reads these complaints because I have written a few and the ridiculousness is just unending. I had called the toll free number to request for a visit to check the water contents before deciding on which one to buy. The sales rep visited my house in a Sunday afternoon ( please note this) 5th August, took a cheque for 18000 for the RO UV filter and promised us that the product would be delivered that very week on Tuesday
My parents who do not live in this city postponed their travel plans so that someone could be at home to receive the product and get the installation sorted. Till Thursday the product hadn't been delivered and only when I called the sales rep I was given an update saying it will be delivered the same day. Post this the guy stopped answering my calls and the product wasn't delivered! On Friday evening I called him from a different number and he answered and gave me his seniors number. I called up the senior who very curtly told me that the product would only come on Monday. So basically you guys work on weekends to take our money and close a deal but when it comes to delivery you guys stay shut!! Post this I called the helpline number where an extremely incompetent lady made me hold the line so that I could speak to her senior since she couldn't even understand my complaint. After a while I was told that the senior was busy. She then gave me two other numbera of some area heads etc. Both didn't bother to answer my calls. When I called the customer service number again some guy to my complaint. And I was told I will get a call within 48 hours. Imagine then my extreme anger when this afternoon someone from Eureka Forbes installation deptcalled me telling me he had received my complaint issue from their office saying I had complained that my installation has been delayed!! So basically no one has bothered to read my complaint about non delivery of product!! And when.i told him the same he apologized and asked me to call him when the product was delivered. Seriously do you guys not realise that you guys need to serioysly get your act together!! Was this information helpful? | 
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