[Resolved] Eureka Forbes — eureka forbes vacuum cleaner defective unit was given to me.

Shivaraj11

from Bengaluru, Karnataka

Address:

560001

Hi

Writing to you on regards to cancellation of my order and requesting to refund the amount.

I have purchase euroclean iclean on 27th oct through eurekaforbes.com online purchase order detail below.

Order id : [protected]

Customer id: [protected]

The above product delivered on time and we have requested for demo on 28th oct which did not happen, finally they came on 29th for demo and opened the packed box for demo once they switched on smoke and burning smell came the product was not working defective unit was given to me after that on 30th online compliant was raised reference no. 18203. It is almost 3 days now they is no response from the company.

Not happy with the service given to me please request you the cancel and refund the amount.

I have already requested for cancellation through call centre reference no.[protected].

Kindly do the needful.

Reg

Shivaraj

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Dec 25, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Eureka Forbes Customer Care's response Dear Shivaraj,

I've escalated your concern along with your details to my team in Bengaluru. Be assured, they'll definitely get in touch with you as soon as possible for further assistance. Request your patience in the meantime.

Regards,
Priya

Nov 12, 2018

Updated by Shivaraj11 Dear Priya

Please do not give wrong information I am getting only calls from you team but NO action has been take till now it is almost 2 week know.

One of the vest Organisation I have ever seen. If company cannot fulfil the commitment which has been informed to the customer, please don’t comet.

I want my amount to be refund by next 2 to 3 days. If not, I will take this issue to social Media and file cheating case and the company has to pay penalty of 10 Lack.

I have all the mails, documents and call recording from your team which will help me to file a case.

Regards,
Shivaraj

Verified Support

Nov 22, 2018

Eureka Forbes Customer Care's response Dear Shivaraj,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Priya