[Resolved]  Eureka Forbes — Eureka forbes'' very poor service for aquaguard water filter

Address:

401101

Hi, My name is Pankaj Pasad, and I live in Bhayandar, Thane. I own a very old AquaGuard (Model – ST 2000). I have a service contract with Eureka Forbes for 2 years, which I kept on renewing regularly. Since the last 2 month, the machine is not in working condition. I had contacted the local customer care service center and lodge a complaint about this. After the inspection by service personnel Mr. Sudhir, service center told me that the glass tube was damaged. Approximate 20-25 days after lodging a complaint and kept calling them twice daily, the service center waked up and came into action. The glass tube was replaced by service center after almost 25 days, but the work was not done completely. Still the washer which holds the glass tube at both ends airtight was missing and has to be procured. According to the service agreement this is covered in service contract and is also agreed by the service provider. I have contacted the service people (Rajnath Tiwari[protected] and Dhananjay Singh) almost every day since then as there was no drinking water available in the house. They had assured me and my wife many times that the issue will be resolved “with in an hour”, “in next half” or "the next day". This was never happened. They both are incompetent at their words. This was happened 40 days back. Since than I was keep calling regularly, almost twice daily. The people at the service center now have no answer or they started ignoring my calls. I have also spoken to Manish Sawant[protected], twice. (Happen to be the head of Mira-Bhayandar-Naigaon division). He has also assured me and my wife that the issue will be resolved. Still I’m waiting. Why do you have a service agreement if you are unable to provide service? I expect the device to be fixed and also be compensated for all the time that I have spent my time and money on such petty issue. This reflects very poor for such organisation which is known for its goodwill. Is that the signs of the ship is sinking?