[Resolved]  Eureka Forbes — euroclean kordfree vacuum cleaner - not working

Hi,
I raised a complaint with eureka forbes about issue with my
Euroclean kordfree vacuum cleaner.
i raised complaint on 17\06\2020 at 11:16 am.
the complaint no is [protected]
i am getting burning smell when i turn on the vaccum cleaner. Also the wheel is not functioning properly.
the customer executive mentioned that your issue will be addressed bwithin 48 hrs.
its been 3 days now, i have not received even a call from eureka forbes for the complaint i raised.
and yesterday when i tried to escalate the issue on eureka forbes website, to my surprise i am getting message that my complaint number is no longer valid.
the vaccum cleaner is under warranty.

I request the authority to please look into this.