[Resolved]  Eureka Forbes — euroclean zero bend vacuum cleaner part service

Address:411015

3tickets were raised for the same issue and it is still not resolved. I have kordfree vacuum clearner whose wheel is broken and is under warranty. I have placed a request for its part but the engineer visits home empty handed and never returns with the required part. The case was handled by makarand ([protected]) and he assured the part is delivered to pune from bangalore warehouse in previous ticket ([protected]) ([protected]) ([protected]) and later ticket was closed without resolving. This is by far the worst service from eureka forbes
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Apr 1, 2020
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2020
Eureka Forbes Customer Care's response
Dear Customer,

Your request has been escalated to my service team in Pune. They will get in touch with you at the earliest for further assistance. Request your patience.

Regards,
Anita
Verified Support
Feb 25, 2020
Eureka Forbes Customer Care's response
Dear Customer,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita
Complaint comments 

Comments

I have booked a vacuum cleaner from eureka forbes on 28.01.2020. My customer ID is [protected] and my order ID - [protected] and delivery date was 01.02.2020. But till date not receive the vacuum cleaner from eureka forbes. Pl. solve my problem immediately.
Eureka Forbes Customer Care's response, Feb 18, 2020
Verified Support
Dear Biju,

Dear Biju,

I have asked my team from Howrah to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Anita

Regards,
Anita

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