[Resolved] Eureka Forbes — eurovigil suite of products

Xasi

from Bengaluru, Karnataka

Address:

560098

I have purchased eureka forbes eurovigil system with several products. All of these are either partly non functional or have issues. These are still within warranty. I have raised complaints several times and your technicians have not turned up.

The latest complaint is [protected] dated 3/2/2019 and spoke with one biswas who assured me that complaint will be attended within 48 hours.
Since no one turned up i called again on 5/2/2019 and spoke with opin who assured me that it will be attended by end of day 5/2/2019
Since no one turned up i called again on 7/2/2019 and spoke with karunya who assured me that it will be attended by end of day 7/2/2019

Again since no one turned up i called again today 8/2/2019 and spoke with shobhana who assured me that it will be attended by end of day 8/2/2019

This is totally unacceptable!!! I have been exorbitantly charged for products that do not work. Please have a technician attend to this immediately

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Mar 15, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2019

Eureka Forbes Customer Care's response Dear Customer,

I've responded to your concern on Facebook. Be assured, my team will take it forward from there and address the same as soon as possible.

Regards,
Priya