[Resolved]  Eureka Forbes — Extremely Poor Service!

Address:Chennai, Tamil Nadu

We have Aquaguard RO on AMC and after the technician changed the filters, the filters have been constantly leaking. We lodged a complaint on 14th July, 2014 but till date the problem has not been solved. One technician had come in between stating he will come the next day to rectify the issue, but no one has turned up so far. This is absolute cheating with the customers. I have been calling the customer care twice every day and in the morning they say the technician will come in the evening and again when I call in the evening, they say for sure he will come by 7:30 pm, Alas, no one turns up. Are we to wait at home the whole day for the technician??? If the technician is unable to make it, why doesn't someone keep us posted so that we don't simply wait for him??? What are we paying the AMC for?? Is it Customer care or CUSTOMER SCARE!!! My Address is - A2/10 Green Acres, Justice Veeraswamy Road, Kandanchavdi, Perungudi, Chennai - 600096 Please HELP!!!
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Aug 14, 2020
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
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Dear vgopa, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
Thanks for your response. Hope to get this resolved by today, 23rd July.

My mob no. is - [protected]
There has been no one so far to address our complaint we registered on 14th July. The service manager of Eureka Forbes, Mr. Imayavaramban (at Perungudi area, Chennai) promised me that there is a pump issue and will be rectified by evening yesterday, 23rd July. But nobody came. Also, today, there has been no response to my phone calls to him.

You have mentioned in your comment to leave my contact number and your executive will get in touch. I did so but no one has called yet!!!

What should I say as a customer. I am so disappointed.
Dear vgopa, thank you for sharing your contact details with us, we have made a note of it.
Our customer care executive will get in touch with you and resolve your issue at the earliest.
Regards,
Eureka Forbes Team
This is to acknowledge that finally the technician has come and fixed the aquaguard issue of water leaking. It has taken almost 2 weeks and several reminders to get the task done.
It would be nice to keep the customer posted if there is going to be a delay in fixing an issue and communicating to us rather than we following it up.
Hope Eureka Forbes Customer Care will stand for what it means!

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