[Resolved]  Eureka Forbes — Extremely poor service

Address:

Mumbai City, Maharashtra

On 4th July i registered only complaint on Eureka forbes website that my Aquasure had stopped working ( just 2 months after buying). The very next day, person came and informed that PCB had malfunctioned and will have to be changed. On asking how much time it will take, he said 2 days. When i contacted him after 3 days, he told that PCB was not being provided to him from the main centre. So, i escalated my complaint on their online website but still for the next 10 days, i got NO CALL from anybody...such level of mediocre service On 16th July, i contacted their call centre ( you have to wait for 5 minutes each time for their OVERBUSY staff to attend call) & i was told that my problem will be solved the same day. When i contacted them in evening, i was told that problem will be solved next day...when i threatened to take legal action, i was given the number of Central Zone Head ... stupid named Rajaram He promised me that my problem will be solved by 17th evening & when i tried to contact him on 17th evening..he refused to pick my calls...like an i was calling him till 11 PM, but he never bothered to respond...such great level of pathetic performance The next day i.e. 18th July, he called me & informed that my problem will be solved by 11 and when i asked why my calls were not picked the previous day, he said "AREY SIR...HOTA HAI...CHALTA HAI"!!! This is the limit of pathetic performance & zero attention towards customer satisfaction. People like RajaRam should be sacked so that everyone learns a lesson & they start giving better customer service Even though my problem is solved now, i dont want anyone else to go though this painful process, hence raising complaint here. Hopefully some action will be taken