Dear Sir,
I am writing from Bhubaneswar Odisha. We recently installed Aquaguard Astor at our home by one of your sales man- Mrutyunjan Satpathy after we called the regional sales manager (got the number from google). He convinced us to take the product and he himself came to installed the machine on 3rd June 2021. (I don't know how a salesman installed the machine)
Just after 3 days o[censored]se water started leaking from its outlet and body parts when we switched on the machine. We complained to Mr. Satpathy and he said it will be alright in 2 days. After a day when the leakage increased, we asked him to visit and check. Then he visited and did some repair work inside the machine. (Again; how a salesman did the servicing I was really confused and to a machine which was not even a week old). The leakage stopped and we were happy.
Just after one day o[censored]sage, 10 times more leakage started from the body part, and now to fill one bottle we need to keep waiting for 20 min and water is flowing everywhere. You can imagine the amount of problem we are facing. We don't want to use the defective machine but don't have an alternative for drinking water.
When we tried to give a complaint at customer care, they said the mobile number is not registered. We again called the salesman and after some 10-12 hours he registered my number and I received a message from Eureka Forbes.
He registered a complaint on behalf o[censored]s (He said this, but i did not receive any message or email). After a day I received a call from a service engineer (14th June 2021) and he said no one is available in Bhubaneswar to give service. However, I requested him to pay a visit and resolve but no response since morning from that guy.
Again we called today (15th June 2021) and wanted to know about our complaint status. They said nothing is registered. It's damn frustrating.
We registered another complaint today and waiting for the service.
We have been using Aquaguard for years (UV machine) and we have never faced such a bad experience. Now we replaced the old machine and installed the new one. The leakage problem started in 3 days of installation. We have been facing problems with drinking water since then and struggling to get it fixed.
Please give us a new machine and take this defective one. After investing so much of money we get such defective machine it will spoil our interest towards the machine and the company.
I am humbly requesting you to replace this with a new one. I am extremely dissatisfied with the support, sales man and quality of the product.
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