[Resolved]  Eureka Forbes — failure in providing service

Address:	Mumbai City, Maharashtra, 110075
Website:	Eureka Forbes

Dear Mr Venkatesh Raman,

We purchased a Eureka Forbes Total Enhance RO in Jan 2015 while residing in Sector 8 R K Puram, New Delhi. The We shifted to Dwarka, new delhi in October 2015 and got it installed from your technician.

I felt that the machine needs maintenance as it has been three years. I registered a complaint on your customer care number with complaint number [protected]. Since then I have made no less than 50 calls to your call center. They have sent 2 technicians (name Ajeet and Rajinder) to my place who refused to service the machine even without looking at the machine. Everytime they insisted to purchase the AMC from these sales persons and refused to honor the AMC purchased from Eureka Forbes site. My escalation nos as told by the customer care are: [protected], [protected].

I also tried to lodge the complaint on Eureka Forbes website for hours. But your system is refusing to work there also. It did not allow to register a complaint stating some system problems and suddenly a complaint was lodged automatically reflecting date as[protected]. I was not even born then!

One more thing about the level of your service, Your call center guys could not even correct the spelling of my name which is JYOTSANA and not Joytisma.

To let you know Mr Raman I myself am working with Tata's since many years. With that experience I can tell you that respecting a customer's concern or issues should be the foremost goal of an organization. But with this type of attitude I don't realize how will you sustain.

Only roping in a yesteryear bollywood diva alongwith her cardiologist husband and a dummy son will not work. You need to show the commitment and honor the contract for which you have already taken the money in advance as AMC rs 4350 from the customer.

Hope my concern will be resolved at the earliest.

Regards,
Jyotsana sinha