[Resolved] Eureka Forbes — Failure of reviva water purifier - not attended even after many calls, one month

kulandaivelu n

from Chennai, Tamil Nadu

Address:	603103
Website:	consumer complaints.in

Customer id: [protected]. Reviva ro+uv water purifier was purchased from vertex, adyar, chennai and installed on 17.08.2016 and it was failed to start on 28.08.2016. I have made many complaints to customer care services chennai and sent email also. But sofar the fault was not rectified. I am very sorry to say your service is very very poor. I have contacted sri rajesh, chennai service branch also but no response. Really it has created mental agony to me. I hope i will get a possitive response from you.
I could not register my email id as i am not getting response mail.

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Sep 30, 2016

Complaint marked as Resolved

After pursuing through customer care centre, dealer (through him the water purifier was purchased), chennai service centre and then through consumer complaints.in website, I received a SMS from Eureka Forbes stating that the work is allocated to a service tech with name & mobile no. The technician came and rectified the fault.After the completion of work I received a call from Eureka customer care to enquire about the status of the complaint.

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

Eureka Forbes Customer Care's response Hi Kulanthaivelu,

I have made a note of your contact details and my team at Chennai will get in touch with you at the earliest for servicing of your product Aquaguard Reviva RO+UV.

Regards,
Seema

Verified Support

Sep 29, 2016

Eureka Forbes Customer Care's response Hi Kulanthaivelu,

We have received feedback from our service team that your issue has been resolved.

Regards,
Seema