[Resolved] Eureka Forbes — fake company servicing on behalf of aquaguard - ion exacense pvt ltd

subikashghosh

from Bengaluru, Karnataka

Address:	560068
Website:	www.ionexacense.com

A fake company - ion exacense pvt ltd has serviced our aquaguard magna purifier and the same was confirmed when we called the aquaguard technicians. The filters read forbes technologies and are fake too. Aquaguard what's going on? Your guys have sent this person and looted 8175/- from me for 2 years amc and now their numbers are untraceable ([protected]). You guys have to fix it immediately!

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Sep 12, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2017

Eureka Forbes Customer Care's response Dear Customer,

Please send in your registered contact number/customer ID and I will have my team get in touch with you to address your issue.

Regards,
Piyush

Aug 18, 2017

Updated by subikashghosh [protected] is my registered number.

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Comments

Balaji Bharadwaj

from Chennai, Tamil Nadu

Bought Genius in 2015.

No service done as promised

Change of candles Rs.5020/-. Two services free from today.

If the candle goes bad in six months, they said they will replace it free.

Absolute overcharging and cheating.

Service is "outsourced". Funny, they fall at your feet before sales only to fleece you afterwards

Eureka Forbes Customer Care's response, Aug 16, 2017

Verified Support

Dear Balaji,

Request you to share your registered contact number/customer ID here. My team will get in touch with you soon to address your concern.

Regards,
Priya

Eureka Forbes Customer Care's response, Oct 31, 2017

Verified Support

Dear Balaji,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya