Eureka Forbes — FAULTY AQUAGUARD BOOSTER (NOT WORKING SINCE AFTER 1ST DAY)

Address:

Hyderabad, Andhra Pradesh

Order details: Order number:[protected] Customer ID: [protected] Last week we have ordered your product AQUAGUARD BOOSTER through the branch ''P NO 2B SAMA MOHAN REDDY COMPLEX 3RD FLOOR SRI ‘GANESH NAGAR COLONY PANNAMAGUDA VANASTALIPURAM OPP PANNAMA GODOWN, For Sales Enquiries: [protected]'' (we paid total amount in cash on delivery. ) Details of your Employ: Anil, Employer ID: 907325 Unfortunately the product is faulty and since after 1 day, technical people have been visiting and trying to fix the issue but couldn't resolve still, but we don't want faulty piece, I was promised that they would replace the whole booster kit with new one. Sorry to say but your company representatives who installed the booster instrument at my home have shown very poor customer service with rude behavior of talking. I just had a word with your company guy, he said he would just replace the faulty part and not the whole booster kit (2 days earlier he promised to replace with new booster kit in couple of days) but now changed his words and saying he will replace only faulty part. I am not satisfied with their customer service and requested him to return the money according to your ''No Questions Asked Return Policy'' . I told him that since water contamination is severe issue and want to provide my parents good drinking water hence ordered this kit but now not satisfied and want money back, the guy replied in a harsh way saying that there is a water problem since ages then why did I ordered now only?? . I wasn't expecting this kind of service from your guys who represents your company reputation. I have taken the employer ID of another guy, Anil : 907325 . Please look after this issue as soon as possible, its been almost a week without any result.