Eureka Forbes — Faulty installation of new aquaguard

Address:

Dehradun

Bought a new aqua guard from eureka forbes in dehradun, which turned out to be a faulty piece. During installation there was a water leakage which could not be fixed by the company technician (Sent by mr dinesh lakhera, service center rajpur road, dehradun). After repeatedly asking the technician to not open the aqua guard casing (Which would void the warranty), the technician went ahead and did it anyway. This did not fix the issue and he refused to offer a replacement. His supervisor, mr dinesh lakhera, sent another technician who could not fix it as well.

Currently the water is leaking profusely and i have lodged a complaint with eureka forbes ([protected]) to send in a new replacement with a technician and install it asap.

Attached video is of the technician opening the casing despite me asking him not to.