Dec 12, 2017
Updated by Nirav_P Dear Consumer Support Team,
Thanks for immediate action.
Dear Eurekaforbes Team,
Your service team at Gandhinagar has contacted me multiple times in the past. Despite of the fact that issue was the same, everytime they would be coming up with some alternative solutions. Even after changing whole TDS controller issue did not resolve. Now they want to introduce some new valve. And height of the issue is even after changing this valve, your so called technical team along with company's management are not sure whether this move of introducing new valve will permanently resolve the issue as they had never confimed me over the email about this although i agreed to cooperate them with the condition that if after changing valve same problem persists they would have to bear the cost of new machine and losses incurred to me till time in form of time, money(Water bottles from local market & energy). But surprisingly they never confirmed this over the email.
I want to tell your company that i am not the object or a trial R&D instrument wherein your company keep on trying something with "Trial & Error" method. Please send me your company's top escalation email id and i will share the trails of email i had to undergone and ticket logs.
Please understand the severity of issue and help to do following:
Either change the product.
Or Give my money back.
Now no more interested in any 3rd option which i gave to your technical guys till few days ago.
Thanks for your understanding.
Best Regards,
Nirav Parekh
Thanks for immediate action.
Dear Eurekaforbes Team,
Your service team at Gandhinagar has contacted me multiple times in the past. Despite of the fact that issue was the same, everytime they would be coming up with some alternative solutions. Even after changing whole TDS controller issue did not resolve. Now they want to introduce some new valve. And height of the issue is even after changing this valve, your so called technical team along with company's management are not sure whether this move of introducing new valve will permanently resolve the issue as they had never confimed me over the email about this although i agreed to cooperate them with the condition that if after changing valve same problem persists they would have to bear the cost of new machine and losses incurred to me till time in form of time, money(Water bottles from local market & energy). But surprisingly they never confirmed this over the email.
I want to tell your company that i am not the object or a trial R&D instrument wherein your company keep on trying something with "Trial & Error" method. Please send me your company's top escalation email id and i will share the trails of email i had to undergone and ticket logs.
Please understand the severity of issue and help to do following:
Either change the product.
Or Give my money back.
Now no more interested in any 3rd option which i gave to your technical guys till few days ago.
Thanks for your understanding.
Best Regards,
Nirav Parekh