[Resolved]  Eureka Forbes — Faulty Machine - Poor service- No Customer Care

Address:

Bangalore, Karnataka

Hello All, My friend suggested me to take Aquaguard Enhance RO. He is using it for an year and so i decided to go for it. I ordered the machine and to start with i struggled with the installation. They took 3 days to install the machine. Post installation after 3 hours, water started leaking. I complained and after 2 days a guy came and fixed it. Water opening knob is not in a proper position, i asked the service engineer he said this is the design. But when i asked my friend he said his machine its fit properly. After a month, machine started showing its characteristic. It will not purify water immediately it will start purification after 30 min and it will take long time to fill a single tank ( 7 liter). Complaint raised, called customer care several times and after 5 days a service engineer came and he just cleaned the first cylinder and he said it will work and it will not happen. After this day i went to my native for Diwali vacation for 10 days. No one at home. Machine was not at all used. I came back after 10 days and switched on the machine. Same problem, but machine is not at all started even after 4 to 5 hours it switched on. if the macine on for 5 hours i will get 2 glasses of water where liters and liters of water will be drained. Taste of water is veryyyyyyy bad. Complaint raised and its 6th day none of the service Engineer turned up. One guy called me and i told him very clearly come before 10 AM as i will leave for the office after that. But after that no response or what so ever from EF. How essential water is for a family. But these guys really not at all worried about anything. I don't know whether they really have a customer care who will monitor CRM requests or just they do time pass. Even after allotting a service engineer they don't care about a customer at all. I have decided to throw off this faulty machine to EF and i start using the bubble talk water. at least i have a guarantee i will have water in my home for drinking. Recent complaint number i raised: [protected] Thanks Guru