Eureka Forbes — Faulty Machine sold on 29th April | No response to 30 days Money back Guarantee despite of constant emails & calls

Address:

Chandigarh, Chandigarh

Customer ID: [protected], I have purchased Dr. Aquaguard Magna HD UV on 29th April and have got this installed on 2nd May'15. From the day first i am getting issues with the unit like Leakage issue next to the tap in the filter which was sort out by the engineer. Then the unit started showing other issues like after filling its tank to its fullest and once the main line water is gone, exactly after 1 hour the water from the tank goes somewhere (approx amount is 750ml, can be more). Which again i raised a service request and engineer visited along with Mr. Manoj & Ravender since this happens only when the fresh water is on and the tank fills itself so this issues did not occur in front of them. But since i am already using Enhance in Gurgaon (almost when it was launched in Delhi NCR) which is again another model of Eureka Forbes and i have never face such issue. I requested all of them here in Chandigarh to replace the unit since it is giving these much issues in its 1st few week. But seems like nobody is trying to trust the Customer when the Customer himself purchased it online and even plugged out its old water purifier have no options without a water purifier. Also if i wanted my money back only i would not have requested for the replacement. I have followed up with almost everything, tried calling every of your number[protected], +[protected], [protected], [protected]). Even tried filling the refund, exchange form in the website. But none of them work or land me somewhere who says this will be done on the website only. I have also dropped an email to [protected]@eurekaforbes.com that too 2 times but no response till today. I am sure Eureka Forbes is a Customer oriented organization, but I am too harassed this time by following up so much, faced wired expressions like I am doing some fake. Since i feel like being cheated by Eureka Forbes and knowing the fact that I have purchased this machine online so I am covered under 30 days Money Back Guarantee “With no questions asked” (however I explained everything). I request you to spare some time for me and arrange a call back to help me getting my money refunded as soon as possible. Or i will proceed further to Court to file a criminal case against Eureka Forbes Mumbai and will make sure to party Chandigarh office as well for doing a fraud with me. Below are the details of my purchasing which you might need for your process. Should you have any questions, please feel free to contact me on [protected].