[Resolved] Eureka Forbes — faulty part installed while servicing aquaguard

SLT Dev Singh

from Bengaluru, Karnataka

Address:

D0, Shakthi Sunshine, 10th Main, 8th Cross, Malleshpalya, 560075

Dear Sir/ Ma'am,

This is to bring to your notice that while servicing Aqua Guard at my home the technician (Gaurav) had installed duplicate/ faulty filter kit in the month of May' 2019 for the amount of INR 4650. After 10-15 days water started dripping from the RO and outflow did not stop. Quality of water is still not drinkable. We tried calling the same Technician multiple times but we did not get any response. We were forced to request for another service and were taken by shock when the new Technician confirmed that the parts that were installed in May' 2019 were fake/ duplicate.

I feel cheated and disappointed that my RO is still not working. Request you to kindly look into this matter and help resolve the issue at the earliest.

Regards
Dev Singh
[protected]
[protected]@gmail.com

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Dec 28, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

Eureka Forbes Customer Care's response Dear Dev,

I really value your trust and do understand the problem you're facing. Assuring you that my team in Bengaluru has been informed about this and they will connect with you at the earliest for further assistance.

Regards,
Anita