[Resolved]  Eureka Forbes — Faulty Product not being repaired/replaced

Address:	380052
Website:	eurekaforbes.com

We have purchased a RO+UV model of Eureka Forbes in April 2016. On Oct 28th the product developed a snag and the water stopped filtering. Since it was a day before festival holidays, we followed up a lot upon which a technician was sent to look into it. He banged the water filter tube few times and told it was a salt accumulation and went off without any further information or answering any questions.

On 3.1.16 the product again snapped. This time we had asked a senior technician to be sent but the same person was sent who not only spoke to us rudely (technician who was sent :"I am on a leave but yet coming here, i have 50 other complaints you are not the only customer, go and complain wherever you want to, i will never step back in this house...etc")but also did not resolve the issue.

A complaint against the product and personnel was made the very day but no response was received. On rigorous follow up a technician was sent 06.11.16 after 2 days post which the product again snapped. This time the technician opened the parts and closed them without telling us what the problem is but somehow the water started flowing.

The machine snapped again on 12.11.16.

Ever since we are only being given various numbers and assurances but no action or proper repair has been done. Since i have two very young children (3.5 yrs and 1.5years) who were unwell in that period, i requested them to resolve the issue anyhow as it was getting impossible to keep getting water from outside. There was still no response and i was made to hold the line for long duration before it being cut off.

Despite repeated requests and conversations, no technician has visited to resolve the issue, the line is not passed to senior members in call centers, the call center executives do not write the correct information in their notes, there is no drinking water at home. On being asked for replacement, they are neither guiding us on the process nor helping towards it. I am feeling helpless as I have to continuously depend on undisclosed sources of packaged water from outside. Please look into the lethargy, false commitments and manipulated claims made by the company and do the needful.

My outoing call details to call centre number [protected] :

Nov 12 2016 (called thrice)
Nov 12 2016 (called thrice)
Nov 6 2016 (called thrice)
Nov 4 2016
Nov 3 2016 (called twice)
Oct 29 2016