[Resolved]  Eureka Forbes — faulty product, poor service

Address:

600008

I have been using eureka forbes water purifier since long & has been facing service issues. On 1st march my aqua guard went out of order & i lodged the complaint on 1st march however till 15th march inspite of several follow up nobody turned up to repair. At last, i thought to change the water purifier as it was 5 years old. To my bad luck, i again bought eureka forbes geneus model on 15th march at croma mount road chennai. After 3 days technician came & installed the purifier however after 1 hour it started leaking. Again complaint was made on 19th march however still problem is unresolved & we have been suffering a lot due to water not available. On top of this agony, daily i following up & your call centers executives have following set answers ;

We are sorry for inconvenience.

Your matter is noted at top priority.

We are escalating your complaint.

Tomorrow some body will certainly come.

I must have talked min 10 times to call center executives but same answers.

Please intervene into my complaint immediately else i will be forced to take legal action against eureka forbes & claim all liquidated damages.

I have never seen such third grade, irresponsible & useless company in my life.

I am forced to send the copy of this e mail to mr shroff, ceo & mr mistri to make them aware how this company is working on grounds.

Thanks

Rahul kumar
Ceo
Lactalis india
Chennai

Request no [protected]

[protected]

Cc (By post) ; mr marzin shroff, ceo
Mr pallon shapoorji mistri

Eureka forbes
7th floor, b wing, marathon nextgen, off. Ganpatrao kadam marg, lower parel, lower parel, mumbai, maharashtra 400013