[Resolved] Eureka Forbes — faulty water purifier twice | |||
I have bought aquagaurd water purifier on 9th nov 2019. As it is the technician came late for installation i have to keep calling and after 3-4 days h3 came and when he installed rhw new ro the adapter was unserviceable then he took two days to replace the adapter. After that watwr purifier stated giving trouble overflow and tds not being stable. I compalined to eureka forbes they cahanged my ro with a new one after 9-10 days of continues follow up and after delivery they took 3-4 days to install, we used it for a week and it was obserbed that this ro also is having the same issue like the 1st ro which are 1. Water driping after tank full also. 2. Sound coming from adaptor. And suddenly a red light comes and ro has stopped working. I complained for same technician came and he told us that the motherboard is unserviceable and it will take 3-4 days to change it. It is a manufacturing defect feom the company and i would like my money to b3 refunded with compensation of my time, money and mental harrassment. The attitude of eureka forbes staff is also very casual, also technician informed that there are manufacturing defects coming in this ro model. Please help me get proper resoulution and compensation as i have mentioned above. Thanks hope to get a solution on this issue Was this information helpful? | |||
Feb 10, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Dec 20, 2019 Eureka Forbes Customer Care's response Dear Shirish, Your trust is very precious to us. I will definitely have my team look into your concern on priority. Please help me with your registered contact number or customer ID in DM, so that I can have the relevant team get in touch with you at the earliest for further assistance. Regards, Anita Verified Support Jan 09, 2020 Eureka Forbes Customer Care's response Dear Shirish, As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day! Regards, Anita | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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