Eureka Forbes — fraud sales executive and manager

Address:New Delhi, Delhi, 110007

Hello,

I booked dr. Aquaguard for a demo online.
The demo person came and gave the demo only just checking the water purity level at my home address. He promised to life time free service if i book a machine now and provogue watch free as per offer. I book that machine after given token amount 500.
Next day he generates a purchase request for dr. Aquaguard. On 29th july he calls me and came for payment and asked me to pay the actual amount. Nanku kumar mob no [protected] came to collate payment and promised me that after 10 days, i will get my provogue watch and warranty card for life time free service of the machine which includes no visiting charge lifetime through compay.
But since then, i try to call him but he didn’t give any satisfactory response.
I know i have been fooled. I want to bring it to the notice of eureka forbes that their executives are doing fraud and the company will lose the trust of the customer’s
Request them to take appropriate action against the concerned person amit kumar/[protected] and there team manager name nanku kumar (Mob no [protected]).
If i am fooled by your representative please return your machine & return my money as per your return and replacement policy
Name: [removed]
Mobile: [removed]
Custmer no : [removed]
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Eureka Forbes customer support has been notified about the posted complaint.
Aug 20, 2017
dvgarg's response
I have send message for service as on dated 12.08.2017 but till this end no response.
Verified Support
Aug 22, 2017
Eureka Forbes Customer Care's response
Dear Ashutosh,

I'll surely get this checked with my team in New Delhi. Be assured they'll connect with you soon regarding your concern. Request your cooperation in the meantime.

Regards,
Priya
Mar 08, 2018
Updated by ashutoshkrsng
not resolved till now
Complaint comments 

Comments

Complaint no [protected]
Eureka Forbes Customer Care's response, Aug 26, 2017
Verified Support
Dear Customer,

Good evening, how may I assist you?

Regards,
Priya
ashutoshkrsng's [Complaint's author] reply, Sep 1, 2017
Hi priya,
I did not get any satisfied response from your team
ashutoshkrsng's [Complaint's author] reply, Oct 12, 2017
Dear Eureka Fobes Customer care,

As i am not getting any reply. so, i decided to file a complaint @ consumer forum.

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