[Resolved]  Eureka Forbes — fraud services by name aqua service

Address:Adi shankaracharya Road, Mumbai City, Maharashtra, 400072

We have got the dr. Aquaguard (Classic ux) water purifier from eureka forbes last year, last month on 21st september 2019 we received one call from person stating your aquagurard services has over for one year so tube need to be replace. So we called the person to change the same since it was monsoon as well in mumbai. The person came and showed the water status after removing the tube inside since my husband was alone at home and busy in his work he didn't got into the detail and asked him to change the same however the guy came offered him if you take the amc for 2 years the tube he changed will not cost and 3 years amc will be renewal so without thinking anymore he just agreed with him and paid 3, 400 for the amc of 2 years. Now after a month he suddenly start getting messages and call from aquaguard company asking for the renewal of the amc for the water purifier. So now we checked the receipt and numbers which they mentioned is all fake and they are not answering the calls. It means that was the fake services provided in the name of eureka forbes but out concern is how come our data is leaked from eureka forbes company how come they got to know that our services is due and one year has completed. That means somebody from company is sharing our data with them. We are going file a case against this and take strict action again them. We are trying to find out those persons as well. Contact number of fake aqua service sales & service of water purifiers - [protected] / [protected]
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Nov 18, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2019
Eureka Forbes Customer Care's response
Dear Ruhi,

I have asked my team from Andheri to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Piyush
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