[Resolved] Eureka Forbes — free service denial by engineer

[Resolved] Eureka Forbes — free service denial by engineer

P Prabha Narayan from Noida, Uttar Pradesh

Eureka forbes, Product: ro+uv water purifier (Smart plus ro+uv+mtds) Sr. No.- [protected] We have recently bought aquagaurd ro on 18th oct, 2018 and now it has got some problems. We tried contacting your customer care centre who kept on giving us different numbers, after a long hustle we got a call from an ro engineer, but when he came to know that we have free service then he denied to come, gave a tons of excuses and asked us to contact customer care again. What kind of response is that. We bought aquagaurd because some of our known had it but we are thinking of never recommending this to anybody. Kindly send us an engineer asap. Was this information helpful? No (0) Yes (0)
Mar 19, 2019 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Feb 10, 2019 Eureka Forbes Customer Care's response Dear Prabha, I will surely assist you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest. Regards, Piyush Verified Support Feb 11, 2019 Eureka Forbes Customer Care's response Dear Prabha, I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest. Regards, Piyush Verified Support Feb 13, 2019 Eureka Forbes Customer Care's response Dear Prabha, As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query. Regards, Piyush
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