[Resolved] Eureka Forbes — harassing customer service

nehajins

from Delhi, Delhi

Address:

Shakti Nagar, New Delhi, Delhi, 110007

It is very sad to see, companies in such important business of water purification is harassing people there horrible services.

We have a complain live since may 2019 and no serious action has been taken till date. Consequently, people (Including infants and senior citizens) are falling repeated sick.

Infact, a non qualified technician they sent even messed with our machine leading to a major short circuit. This could have also lead to a fire at home. They are risking customer lives at all level.

After all of this, till today my mother who is 60yrs old and is not supposed to go through so much stress, calling aquaguard daily and having long calls in a hope to get a resolution. It is a shame to see that they don't even spare senior citizens.

Complaint numbers: [protected] and [protected]

Was this information helpful?

No (0)

Yes (0)

Sep 18, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

Eureka Forbes Customer Care's response Dear Customer,

I have informed my team in Delhi about your concern. They'll connect with you at the earliest to address the same.

Regards,
Priya

Verified Support

Aug 13, 2019

Eureka Forbes Customer Care's response Dear Customer,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Priya

Related Eureka Forbes reviews

View all 7768 Eureka Forbes Reviews

Comments

Harsha Niha

from Mirialguda, Telangana

We have transfereed from machilipatnam
to gampalagudem near thiruvu we want
to install it now.so you can send any one
to install. Our complaint is the water is leaking from aquaguard from more than five months from servicing.So please send as fast as possible.

Eureka Forbes Customer Care's response, Aug 7, 2019

Verified Support

Dear Harsha,

Kindly share your registered contact number/customer ID here. I will have my re-installation team get in touch with you at the earliest.

Regards,
Piyush

Eureka Forbes Customer Care's response, Aug 8, 2019

Verified Support

Dear Harsha,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Piyush

Eureka Forbes Customer Care's response, Aug 9, 2019

Verified Support

Dear Harsha,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Piyush