Eureka Forbes — Haven't received my aquaguard geneus machine since aug 2015

Address:	Chennai, Tamil Nadu, 600078
Website:	www.eurekaforbes.com/Product/Water-Purifiers

My Aquaguard Geneus Machine, Customer ID : [protected] & [protected]

I have made a lot of service requests to Aquaguard Customer Care since 02nd July 2015 (02/07/2015), Nobody is taking responsibility of my machine.

My Aquaguard machine was renewed on 14th May 2015, As the part of the contract, all components were replaced and the technician asked to drain the water of the first tank and use from second use. All went well for ONE day, the next morning i noticed, leakage of water from the machine. So i switched off the machine, Filled all good water in bottles and after some time i switched on the machine to check if the problem existed. There was none, and found out that After Full Tank the water leaks. I called the technician who said, the pressure was the problem and he couldnt fix it. He said he will return back and never came back . I called the technician so many times and he redirected it to his Manager (Mr. Narayanan), He has assured me he will look into it. After 2 weeks, another technician came and replaced a some pressure valve and said it will be fine. After A day, another problem. Input TDS water is same as Output TDS water. The taste was same as the water coming from tap. I checked with TDS machine bought online after the incident within 1 day (Input TDS=270 and Output TDS=267). Lodged Several Complaint for it.

Service Request 02/07/[protected]
Service Request 14/07/[protected]
Service Request 20/07/[protected]

After several persistent calls to the manager (Mr.Narayanan). He said he will arrange, after a month long persistent call and pleading to send a technician, He sent a technician to take the product from my home for testing by the end of July 2015


Technicians took my machine - I have reported that the Input water TDS and Output water TDS is same (TDS 270). Technicians took my device.

Service Request 02/07/[protected]
Service Request 14/07/[protected]
Service Request 20/07/[protected]

That was the last time i saw my device. They have never returned my device. Since July 2015, they are keeping my device for service.

After 2 Months, After Repeated calls to Service Manager (Mr.Narayanan) for the update on product and to arrange a temporary machine. He arranged a machine in September (Very Old Aquaguard RO Machine - Mfg Date - 08/2008), Anyways The TDS is just 15. I was okay with that but still i need MY AquaGuard Geneus Machine (RO+UV+UF). Repeated Service Request to customer care, No Help also.

Service Request 21/10/[protected]
Service Request 29/10/[protected]
Service Request 02/11/[protected]
Service Request 23/11/[protected]
Service Request 23/01/[protected]
Service Request 13/02/[protected]

I have Lost hope, as the internet version of lodging a complaint is not working properly. On Jan 23rd 2016 its working hence i lodged the complaint.

The Service Manager (Mr. Narayanan : +91-[protected]) always gives false reasons and NEVER Expedite, NEVER Call Back after promising to call back, NEVER RESPOND properly since May 2015, Now for past 3 months He redirects me to the technician Mr Karthick, who never picks up the call and when he picks up he says we are working on the product, only god knows what he is working for 6 Months.

Am totally fed up, Please Help Me