Eureka Forbes — High maintenance water purifier sold for home use - Customer ID [protected]

I was forcefully sold a dr. Aquaguard classic+ water purifier in apr 2019 by sales field agent of eureka forbes (Ef) citing issues with my older classic one. After just 6 months o[censored]se, the machine stopped releasing water from the outlet! After calling technicians of ef, we were enlightened that the candle/filter of the machine counts the number of litres of water the machine processes by way of number of hours it runs. As soon as the processed quantity reaches 6000 litres, the machine stops automatically (Chip based). Imagine, in a household of 4 members, how can 6000 litres be consumed for drinking in 6 months!!
The trick is, no matter what is the speed of flow of the water from the inlet, the timer fitted in the machine decides that 6000 litres are processed.
Now the filter to be changed does not fall in the extended amc, only in the first year warranty period. The cost of this filter is rs. 2500/- and the cost of the whole machine is barely 11, 000/-
So to save this 2500/- every 6 months, i was asked to fit a bulky booster pump next to the purifier so that the speed of water processing increases. Cost of this pump is 2500/-..

After so many follow ups the external booster pump was fitted which makes a lot of noise and looks so ugly on the wall. This machine bought - Dr Aquaguard (Dr. A.) Classic+ was and is a disaster. One of the technicians of Dr A himself told me that the sales person duped us by selling an outdated version of the machine which does not come fitted with a booster pump. The new machine has inbuilt booster pump and is slightly expensive than the older one.

Also complaint #2 is I had a 2 year AMC (copy attached) bought for my old machine just before this ugly machine was sold to me... The company is not willing to extend the AMC to the maintenance of this machine, after 1 year inbuilt warranty is expired. Company is not even considering that due to pandemic lockdown we lost 10 months of non service. Ideally our AMC should be extended till Feb 2022...
I had spoken to the regional sales head in 2019 - Susheel Patil, but he is transferred now. He had given me multiple promises and only SMS replies, nothing on email. The new person who I tried to reach was rude and didnt care.
Company is prompt enough to send me multiple reminders to pay for extending the warranty.
This absolute fleecing of customers!!!
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