[Resolved] Eureka Forbes — Hopeless after sales service

Bifna Shinos

from Bengaluru, Karnataka

Address:

Palakkad, Kerala, 678623

It's been more than 2 months since my aqua guard purifier showed eol level..Which indicates the time for cleaning the filter
Even after contacting for more than 20 times to the city service centre and to the head office.;no one turned up yet..
Usage o[censored]nfiltered water caused viral disease for myself and my 3 year old son..Who was hospitalized for more than 3 days.
Quite disappointed with the service..Itz pathetic to face these problem even after choosing a renowned product.

Copy to eureka forbes

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Apr 6, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2017

Eureka Forbes Customer Care's response Dear Bifna,

I am dejected to hear about your experience. Please help me with your registered contact no./customer ID and I'll have my team to get your concern addressed at the earliest.

Regards,
Piyush

Verified Support

Mar 04, 2017

Eureka Forbes Customer Care's response Dear Bifna,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Piyush

Verified Support

Mar 06, 2017

Eureka Forbes Customer Care's response Dear Bifna,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Piyush